Initially working in the Scottish Provident Self Assurance new business team processing new applications and chasing underwriting requirements. Many of the tasks were sent offshore and I quality checked their work and dealt with work items they could not action. I became an experienced member of the team and was involved in team quality checking and dealing with complaints and escalations. The role required a high level of accuracy while working under pressure to meet targets and good communication skills dealing with other departments and Financial Advisors.

Since February 2008 I have moved to Underwriting providing admin support, my tasks include filing, back scan, mail, faxes, photocopying, sending reassurance replies and coding underwriting decisions. I have also been involved with Telephone Interview's uploading cases onto the Medicals Direct website and dealing with queries. It is an interesting role where I have learned a lot about underwriting and requires good organisation skills.

Bruce Murray Recruitment March 6th 2002 - 25 October 2002

A temporary position working as an Administrator for Britannic Asset Management in Glasgow City Centre. The role involved issuing commission payments to Agents and investigating un-presented cheques and Direct Debit returns.

Learning IT April 2nd 2001 - November 30th 2001

Working at Scottish Power as part of the Final Debt team in Credit Management. Here I was involved in passing on accounts in debt to Legal Agents, writing off ones not worth pursuing and calculating the VAT reclaim on them. Also I answered queries over the phone and by e-mail from the Legal Agents which involved sending out copy invoices, finding supply periods, checking on payments and passing accounts being disputed to other teams to resolve.

duplicate addresses from their Customer Directory Database. The job also entails analysis

I have been involved in a Web Page Design Project for the 'Gallery Bar' in Glasgow. Unfortunately due to costs involved the site never went live.

Full Driving Licence.